It happens to all companies or colleges from time to time, even with the best managers, so where you have an intractable problem between staff or another issue that needs professional mediation our trained mediators can help.
Mediation is also called Alternative Dispute Resolution (ADR) and is an approved way of quickly solving problems for the long term.
About Mediation or ADR
Conflict can arise for many reason: jealousy over someone else's progression, discrimination imagined or real, inept management of underperformance, difficulties that arise because of different working preferences.
Whatever the issue, we can provide trained mediators to take up the issue and work to resolve problems before they become irretrievable.
Mediation is an informal dispute resolution process, facilitated by a trained third party mediator, aimed at bringing two or more parties together to clear up misunderstandings, explore concerns, and reach an amicable resolution.
When is mediation appropriate?
There are three usual intervention points when considering mediation:
In the early stages of any problem mediation is effective at bringing parties together and easing the conflict laying the foundations for future accommodation and harmony. Normally this stage will be entirely voluntary - both parties agreeing to the intervention and it is often called the "informal" stage.
More formal intervention is sometimes called for as part of other procedures a college or company might have. Where a policy exists that allows for mediation or it is possible to put on hold other processes such as disciplinary, mediation can be used as a formal part of the process of resolving disputes.
Aftercare: This is an intervention used where there have been troubles in the past which some accommodation has been reached between the parties. The mediator's role in this stage is to give support to both parties to ensure that they manage to reintegrate into the workplace. Support of this nature is valuable in helping both parties make commitments for future behaviour and action.
All cases are individual and very different so if you need help to resolve a problem in the workplace give us a call to see how we might be able to help.